Help

One person reads every message, and he usually answers the same day.

Early access

Accounts opened in the app now are early access. Nothing is charged.

What 11:11 is

You tell it about yourself once. Morning and night, at your own 11:11, it deals you cards: a photograph and a line about something from a life you might love. Keep the ones that are you. The rest teach it.

Cancelling

Bought in the iPhone app: open Settings on your iPhone, tap your name, then Subscriptions, then 11:11.

Bought on the website: You, then Your plan.

Your board stays either way. Nothing you kept or wrote goes anywhere.

Getting your money back

Bought in the iPhone app: Apple handles the payment, so Apple handles the refund. Ask at reportaproblem.apple.com.

Bought on the website: see Refunds, or just email.

A new iPhone, or a purchase that did not arrive

Sign in, then You, then Your plan, then Restore purchases.

Notifications

You, then 11:11 notifications. Morning, night, or neither. If your iPhone has them switched off, it is Settings, Notifications, 11:11.

Deleting your account

You, then Account, then Delete this account. It is done within thirty days, and you get an email when it is. Deleting does not cancel an App Store subscription, so cancel that first.

Who runs it

PAVEL PAUL PERSOANĂ FIZICĂ AUTORIZATĂ · CUI 55445960 · Trade register F2026040626008 · Str. Bateriei nr. 17A, Popeşti-Leordeni, jud. Ilfov, Romania.